Refund policy

Refund & Replacement Policy

Effective Date: 20 June 2026
Last Updated: 20 June 2026

At Vedanta Agritech, a venture of Tarson Traders, we are committed to delivering genuine agricultural products in excellent condition. As many of our products are perishable, regulated, or sensitive in nature, please read our Refund & Replacement Policy carefully before placing an order.

1. Return Eligibility

Due to the nature of agricultural products, we generally do not accept returns once an order has been delivered.

However, we may offer a replacement or refund, subject to verification, if:

You receive an incorrect product.
The product arrives damaged during transit.
The product is expired upon delivery.
The product received is significantly different from what was ordered.
The package is tampered with before delivery.

2. Products Not Eligible for Return

For safety, quality, and compliance reasons, the following products cannot be returned once opened or used:

Seeds with opened or damaged packaging
Fertilizers
Pesticides
Insecticides
Herbicides
Plant nutrients
Perishable agricultural products
Products damaged due to improper storage after delivery

3. Conditions for Replacement

To be eligible for a replacement request:

The issue must be reported within 48 hours of delivery.
The product must remain unused wherever applicable.
Original packaging, labels, and invoice should be retained.
Customers must provide clear photographs or videos showing the issue.
An unboxing video may be requested for damaged, missing, or incorrect product claims to help us verify the complaint quickly.

Failure to provide sufficient evidence may result in rejection of the claim.

4. Replacement Process

Once your request is received:

Our support team will review the complaint.
Additional information may be requested if required.
After verification, an appropriate resolution will be provided.

Depending on the case, we may offer:

Product Replacement
Store Credit
Partial Refund
Full Refund

Replacement requests are subject to product availability.

5. Refund Process

If a refund is approved:

Refunds will be issued to the original payment method used during purchase.
Processing typically takes 7–10 business days, depending on your bank or payment provider.
Shipping charges, if applicable, may not be refundable unless the error was on our part.

6. Order Cancellation

Vedanta Agritech reserves the right to cancel any order due to:

Product unavailability
Pricing or inventory errors
Payment verification failure
Suspected fraudulent activity
Regulatory restrictions
Delivery service limitations
Events beyond our reasonable control (Force Majeure)

If a prepaid order is cancelled by us, the full eligible amount will be refunded to the original payment method.

7. Late or Missing Refunds

If you have not received your refund:

Check your bank account.
Contact your bank or payment provider, as processing times may vary.
If the issue persists, contact our customer support with your Order ID and payment details.

8. Return Shipping

If our support team requests the product to be returned:

The item should be securely packed in its original packaging.
Customers should use a reliable courier service.
Return shipping responsibility will be communicated based on the nature of the claim.
Unauthorized returns sent without prior approval may not be accepted.

9. Governing Law

This Refund & Replacement Policy shall be governed by the laws of India. Any disputes arising under this policy shall be subject to the jurisdiction of the competent courts in Fatehpur, Uttar Pradesh, unless otherwise required by applicable law.